Can I use U Beauty Resurfacing Compound morning and night?
Yes. We recommend using it morning & night for 2 weeks. After that, you can reduce to using it only at night if you desire.
Can I use the product while I'm pregnant or nursing?
All U Beauty products are EU compliant, fragrance-free and have been dermatologically tested to be suitable for all skin types. The U Beauty Resurfacing Compound contains retinol ingredients. If you are pregnant or nursing, consult your doctor before use.
Can I use this product with other skincare?
Yes. We recommend using it on clean, dry skin. Follow the Resurfacing Compound with your favorite moisturizer and SPF for daytime.
I'm having some irritation after using the Resurfacing Compound the first few days. What should I do?
Stop using the product in the AM and only use it in the PM. Be sure to always wear and SPF when you go outside while using this product.
Is it normal for the product to pill on my skin?
U Beauty Resurfacing Compound is a dynamic, multi-functioning formula engineered differently from other products. Its texture is not only the basis for its functionality but also may provide a sensorial tightening effect unique to this new type of skincare. This action is critical to the Compound’s ability to gently yet rapidly brighten, smooth and soften the skin’s appearance. Pilling may occur if too much compound is applied and isn’t fully massaged into the skin or if applied after an oily cleanser. UB Compound must be the first layer on your dry skin after cleansing.
Is it normal for the compound to change color?
The compound contains natural ingredients that inherently vary in color and can tint the compound. A yellow or orange hue is normal. To avoid adverse darkening avoid exposing the compound to warm temperatures.
I like the results I'm experiencing after the first two weeks. Do I have to cut back to using the product once a day?
The Resurfacing Compound results will begin to emerge after 3-6 days of use. After two weeks of use, two times per day, skin cell turnover is optimized, and the climate (in which skin circulation and turnover are happening) is improved. This optimization means all skin functionality is improving! The barrier which holds in moisture is becoming stronger. Outside layers of skin have sloughed off to reveal fresh, radiant, and glowing-looking skin. Deciding to reduce use from two times per day to just one time per day is based on the rate at which it takes one's skin cell turnover to improve. If you see brighter, smoother skin, move to one time a day. Normal, non-sensitive skin users can continue to use two times a day, If at any time dryness begins to occur, reduce use to just one time per day, prefereably at night.
Are your products safe to use around the eyes?
Yes, our products are safe to use around the eyes. However, we advise avoiding getting product directly into the eyes.
How long will the product last me?
The 15 ml size should last 2 weeks and the 30 ml should 4 weeks when used as directed.
Can a man use the Resurfacing Compound after shaving his face?
It is safe to use after shaving, however if you are experiencing irritation only use the product at night without shaving prior.
Are your products tested on animals?
No. We have conducted rigorous clinical testing, however never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for 3 years.
THE SUPER SMART HYDRATOR
What really makes the SUPER so super?
The SUPER features U Beauty’s patent-pending SIREN Capsule Technology™ and the new HYDRA-SIREN capsule. The HYDRA-SIREN is loaded with long-chain hyaluronic acidand antioxidants, via this innovative delivery technology, moisture is able to penetrate more deeply into the skin than ever before.
Does the SUPER contain any other active ingredients?
Yes! The SUPER is also formulated with U Beauty’s signature SIREN Capsule, which contains stabilized Vitamin C + E, peptides, antioxidants, and AHAs.
What else should I know about the formula?
Two things! One, it contains a combination of five unique hyaluronic acid chains to hydrate at different layers of the skin and replenish moisture from the inside-out. And two, the SUPER’s nourishing base contains purified oat extract, shea butter, avocado oil, grapeseed oil, squalane, and organic argan oil.
Does the SUPER contain retinol?
No. The SIREN Capsules in the SUPER exclude any form of retinol. But not to worry: your skin gets all the retinol it needs via the SIREN Capsules in the Resurfacing Compound!
How long will the product last me?
The 15 ml size should last 2 weeks and the 50 ml should 6 weeks when used as directed.
Are your products tested on animal?
No. We have conducted rigorous clinical testing, however never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for 3 years.
ORDERING
What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover.
Can I cancel or change my order?
Your order may be able to be cancelled or changed after placing it if you email us at info@theubeauty.co.uk during our normal business hours shortly after placing your order. Normal business hours are Monday – Friday 9am – 5pm Eastern, with the exception of holidays. Otherwise, we can always help you return or exchange any item.
Is your website secure?
To help ensure that your shopping experience is secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
SHIPPING & RETURNS
Where do you ship?
We ship to the U.K. and any country in the EU. Product price includes VAT. Shipping costs and any other taxes (if applicable) will be added at checkout. If you reside outside of these areas you can find our product on Net-A-Porter.
How long will it take to get my order?
Orders are processed Monday through Friday 9am to 5pm. Orders with standard shipping for the UK should arrive within 1-7 days of ordering. For standard shipping to EU countries, please allow 3-5 days for orders to arrive depending upon location.
What shipping carriers do you use?
We ship Royal Mail Tracked for our standard U.K. shipping.
Can I return my product?
We strive to make fine quality skin care formulated with the highest-quality ingredients for all skin types and tones. However, if for any reason you are not fully satisfied, return your item within 30 days of purchase for a refund.
ACCOUNT
How do I create an account?
Click on the person icon in the upper right hand corner of your screen. Enter your information. A verification email will be sent to the address you provided.
How do I update my address?
Log into your account and you will see prompt to Edit Addresses. From there you add, edit or delete addresses from your account.
OTHER
How do I unsubscribe from your mailing list?
You may “opt out” or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us or by sending an email to info@theubeauty.co.uk
Any questions?
You can contact us through our contact page! We will be happy to assist you.